Return and Refund Policy

At MEXAS, we’re committed to delivering high-quality, custom print-on-demand products (desk mats, posters, blankets, and footwear) that you’ll love. Please review our simple returns and refunds policy before placing your order.

Our Quality Guarantee

We promise that your items will arrive in perfect condition. If they are damaged, defective, or not what you ordered, we’ll replace them for free.

How to Request a Replacement

If something isn’t right with your order, here’s what to do:

1. Contact Us: Email us at support@mexaschingones.store within 8 days of receiving your order. Include:
   • Your order number
   • A brief description of the issue
   • Clear photos of the damage or problem (JPEG or PNG format)
2. We’ll Review Your Claim: Our team will evaluate your request and may ask for more details if needed.
3. Get a Replacement: Once approved, we’ll send you a replacement at no cost to you through our print provider Printify.

Refunds

Since all our products are made-to-order, refunds are typically not available. However, we may offer store credits in special cases at our sole discretion.

Non-Returnable Items

• Custom-designed products cannot be returned unless defective
• Final sale items (clearly marked)

Need Help?

If you have any questions about our policy or need assistance, please email us at:
support@mexaschingones.store

We’re happy to help!